This policy governs the conditions under which products purchased from our website can be returned or exchanged.

1. General Return Eligibility

We accept returns for e-cigarettes and vaping devices purchased directly from [Your Website Name] within 14 calendar days of the delivery date, provided they meet the specific conditions below.

2. Condition of Goods for Return

Due to the nature of vapor products, we maintain a strict policy:

• Unopened Products: Products must be returned in their original, sealed, and unused condition with all packaging intact. We do not accept returns for buyer’s remorse or if the customer simply changes their mind.

• Safety Seal: Any product with a broken factory seal or evidence of use (e.g., e-liquid bottles opened, coils used, vaping devices filled) will be refused for hygiene and safety reasons.

• Non-Returnable Items: The following items cannot be returned:

  • E-liquids, coils, pods, and disposable e-cigarettes.

  • Items marked as Final Sale or Clearance.

  • Any product damaged due to misuse or non-compliance with the manufacturer’s instructions.

3. Defective or Damaged Products

If your e-cigarette or vaping device arrives defective or damaged upon delivery:

• You must contact our Customer Service team at [Your Support Email] within 72 hours of receiving the order.

• We require a detailed description of the defect, the order number, and clear photographic or video evidence of the damage/defect.

• Upon verification, we will provide a prepaid return label. Defective items will be replaced or refunded only after the item is received and the defect is confirmed by our team.

4. Refund Processing

• Refunds will be processed back to the original method of payment within 7-10 business days after the returned item is inspected and approved.

• Shipping costs are non-refundable.